| The following terms and conditions apply to all Travel organized by Puerto Galera.Biz. (herein after referred to as “Puerto Galera.Biz”) For this purpose, the term “Travel” shall include any combination of all hotels, resorts, accommodations, excursions, tours, transfers, rentals, etc., that have been organized on your behalf by Puertogalera.biz.
If your booking includes Accommodation or other service, provided by someone other than Puertogalera.biz or its appointed agents, whether Puertogalera.biz has acted as the agent or not, then your contract shall be subject to the conditions set forth in the applicable Tour Operator’s policies, these conditions do not affect your statutory rights.
Any arrangements which you make while on holiday and which are not made through Puertogalera.biz are ones for which we have no responsibility or liability. |
Making a Booking
When you make a booking with us you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. An agreement will exist upon our accepting any monies from you towards the booking or upon the issue of our confirmation or invoicing, whichever is the earlier. These conditions in conjunction with the information set out in our published information form the entire agreement between yourself and Puertogalera.biz. Within this agreement we shall use the name PuertoGalera.Biz.
When you make a booking with Puertogalera.biz and we accept it, the total cost of the Travel becomes due and payable immediately, unless we have agreed in writing or other means of communication that you should pay an initial deposit. In any event, the full amount of your booking must be credited to puertogalera.biz a minimum of 20 days. (some services require full payment to confirm booking)
Prices
Prices are fixed at the time of booking and generally will not be subject to any surcharges. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as EVAT. When a surcharge is payable an administration charge of P300.00 per person, together with an amount to cover travel agents commission (if applicable) will be added. If this means that you have to pay more than 20% of the original booking price you will be entitled to a full refund of all monies paid in respect of your booking, except an amendment charge. Should you decide to cancel because of this then you must exercise your right to do so within fourteen days from the date we advised you of the amount due.
We reserve the right to change our prices at any time before you book including any special rates that we may offer from time to time, which may not be the same as those published on this website. Please note that ALL RATES are determined based on the actual time of travel, and NOT the booking date. In some cases, posted rates may expire or become invalid after the booking date and before the actual date of travel. In this case, we will confirm and charge the new rate that will be in effect at the time of travel.
Payments CAN BE MADE TO:
NAME : RSG TRAVEL & TOURS
ACCOUNT #: 001-230-008-497
AYALA AVE. SSS BLDG.MAKATI CITY
NOTE: We accept bank transfer or wire transfer.
Receipt of Payment
Upon receipt of payment, you will receive the following, (1) Puertogalera.biz send you and email confirmation details, (2) an official receipt for the full amount paid.
Changes by You
If you wish to change your booking with in any way and we can accept the change, we reserve the right to charge P300.00 per person, per amendment provided that your instructions are provided in writing, and are received at least 5 days prior to your scheduled departure. Thereafter, except as provided by applicable law, cancellation charges as specified in Condition 7 below, shall apply.
If You Cancel your Booking
You or any member of your party may cancel all or part of your Travel at any time, proved that the cancellation is made in writing to us by the person who made the original booking. You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below.
| Period before Scheduled Departure Date that Notice of Cancellation is Received |
Cancellation Charge as % of Booking Price |
| Within 7 days of confirmed Departure date |
less 2,500.00 & Fees |
| Within 48 hours of confirmed Departure |
50% |
| Within 24 hours of confirmed Departure |
100% (no refund) |
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Fees occur when PuertoGalera.biz must deposit funds to secure anything related to your trip to include hotels & transportation.
IMPORTANT NOTICE: We are not responsible for changes which arise as a result of events outside of our control, changes imposed by re-scheduling or cancellation of you booking, or bad weather or other acts of God.
If We Cancel your Booking
We reserve the right in any circumstance to cancel your booking. However, in no case will we cancel your booking less than 30 days prior to departure, unless it is for reasons outside of our control or for non-receipt of payment by you. If we do cancel your booking (other than for late or non-payment) we will offer you a full refund of all monies paid in respect of the Travel booking.
Our Liability
Our obligations, and those of our suppliers providing any service or facility involved in any part of your Travel are to take reasonable skill and care to arrange for the provision(s) of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. You must show that reasonable skill and care has not been used, if you wish to make any claim against us. RSG Travel & Tours D.B.A. PuertoGalera.Biz shall not be liable for incidents unrelated or outside our scope of services. We provide the information and facilitation to you so you may have the best and most economical trip possible. You agree not to hold RSG Travel & Tours & it’s proprietors responsible for any unforeseen incidents, accidents or theft that may arise on your trip. All hotels and transportation companies shall be responsible for their own liability.
Documentation
Where travel and health documents are necessary to comply with the requirements of the country you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.
Conditions of Accommodation
When you book accommodation (whether provided or not) its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodation.
Termination
We reserve the right in our absolute discretion to terminate your Travel without notice should your behavior be such that it is likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.
Unused Services
No refund will be due to you in respect to the non-utilization of any part of the Travel arrangements made for you, by Puertogalera.biz.
Complaints
We do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. If necessary to talk to the person who in charge. If a problem arises during your trip, please contact us immediately, so we may assist you.
If your complaint cannot be resolved locally, you should advise us within 30 days of the incident, in writing, by giving your Puertogalera.biz confirmation number, a detailed description of your complaint and other relevant information. Please mail written complaints to: 105 L.P Leviste ST. 530 Salcedo Village Makati City 1227
Email us: info@puertogalera.biz
To file a complaint , please 105 L.P Leviste ST. 530 Salcedo Village Makati City 1227. Your written letter complaint will be given prompt attention by RSG Travel & Tours D.B.A. PuertoGalera.Biz management, who will contact you directly regarding your complaint.
Please note that if you do not follow our complaint procedure, we CAN NOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem.
Applicable Law
Any contract or dispute between us and these booking conditions are to be governed by and construed in accordance with Philippine law. Both parties agree to submit to the exclusive jurisdiction of the Courts of Makati City, Philippines.
Effective Date
The effective date of this policy is April 1, 2008. It replaces all prior privacy policies issued by RSG Travel & Tours D.B.A. PuertoGalera.Biz. We reserve the right to change our policy at any time. Revisions of this policy will be posted on our website and mailed to our customers periodically, as required by law. Visitors to this Web site should review our policies from time to time to stay abreast of changes.
Check in time 12:00 noon check out time 12:00 noon EXACT.
extended hour of check in is to be paid at P250.00
For your questions please call us at #+(02) 994-4412
Mobile # +(63) 906-221-6645
info@puertogalera.biz
emil@puertogalera.biz
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